The Goodies Factory

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Our Policies

Q:  How does The Goodies Factory work?
A:
  By choosing to shop for a school, you will be asked to enter a student ID which will take you to that school's section.  You can shop through the brochure(s) and your purchase will benefit the school you selected.

Q:  How long will my purchases benefit the school I choose?
A:
  During the school's sale all of your purchases will benefit your school.  The school will receive credit after the end of its sale for any online sales.

Q:  How will my purchase benefit the school?
A:
  When you enter the site and enter the student ID, you will be able to view special online brochures.  A portion of your purchase will benefit the group and the student will be credited.

Q:  What forms of payment do you accept?
A:
  Visa, MasterCard and American Express.

Q:  Is it safe to enter my credit card number on the site?
A:
  Yes.  The Goodies Factory uses SSL (Secure Socket Layer) security.  Credit Card numbers are only stored on the web server temporarily.  You will be asked to enter your credit card number each time you checkout on The Goodies Factory

Q:  When I register at checkout, what happens to my information?
A: 
When you register, your information stays withThe Goodies Factory .  Your information will NOT be sold to any third parties.  During checkout you will have the option to join our mailing list.  You may be contacted by our Customer Service Center to verify any questions we may have about your order.

Q:  How does my group sign up to use The Goodies Factory
A:
  Please call us at Phone or email us at [email protected].  Please include your name, group's name, address, and phone number.

Q:  What is the student ID?
A:
  The student ID is a unique number assigned to a student during registration.  You will need it to the online store.  Contact the student if you do not have a student ID.

Q:  When will my products arrive?
A:
  Magazine orders will arrive 8-12 weeks after order. Other orders will be processed and shipped directly to the customer in 7-10 business days.

Q:  Will I have to pay sales tax?
A:
  We are required to collect sales tax on orders which are placed in State. Magazine subscriptions are not taxable.

Q:  How do I return a damaged or wrong item?
A:
  Please call our Customer Service Center at 1-616-395-3663 or send an email to [email protected].