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Answers to Frequently Asked Questions

 

General FAQ's | Financial FAQ's | Shipping FAQ's | Prizes FAQ's | Merchandise FAQ's

 

General FAQ's

Who is The Goodies Factory Fundraising?

The Goodies Factory Fundraising is a family owned fundraising company that started back in 1968. We have grown over the years to become one of the most innovative and respected fundraising companies in the country. Our full-time sales support staff is dedicated to providing unsurpassed personalized service while helping groups reach or exceed their fundraising goals.

 

Can The Goodies Factory Fundraising help any group with their fundraising needs?

We have the knowledge and experience needed to help make your fundraising program a big success. We offer a large variety of brochure fundraisers and frozen food like gift wrap, jewelry, frozen food and cookie dough. The Goodies Factory Fundraising takes a great deal of pride in helping groups raise the money they need.

 

What is product fundraising?

Product fundraising is one of the most preferred ways non-profit organizations choose to raise money. Non-profit groups use our products to sell popular consumer-based products, such as candy, magazines or gift wrap, to friends and family, and in return keep a portion of the proceeds.

 

What does my fundraiser need to be successful?

An enthusiastic volunteer sales force, outstanding products, and superb coordination, from order taking to product delivery. We also provide all school-wide fundraising programs with a complete Fundraising Guidebook which provides you with complete step-by-step instructions to help ensure that your school fundraiser runs smoothly throughout.

 

How much time should I give my sellers to fundraise?

Most school fundraising groups sell for two weeks. Be sure to include at least two weekends in the selling time.

 

What about door-to-door selling?

Many people confuse product fundraising with 'door-to-door sales'.  The Goodies Factory Fundraising does not encourage door-to-door selling. In reality, most school fundraising sales are made to parents, family members, friends, co-workers as well as online. The sellers will be instructed to sell to parents, relatives, friends, and parents can take the fundraising brochures  to work. In addition, out of town relatives and friends can support you school or organization by shopping online at our online store. Your organization will receive profit and the seller will receive credit towards prizes.

 

Who can I call if I have questions?

If at anytime you have questions, please contact our live support staff direct at toll-free 877-873-6297 (8:30 a.m. - 4:30 p.m. CST) or email us at info@thegoodiesfactory.com.  We're here to make your fundraising experience easier and we'll be by your side throughout the entire process.

 

Do you require a minimum school fundraising order?

There is no minimum order required for most non-frozen products; however, if your organization opts to do a gourmet food or brochure fundraiser, additional shipping charges may apply if certain minimums aren't met. Minimum orders also apply on some direct sale items.

 

Do you have an Online Store?

Yes, your fundraising group will be able to access an online store where out-of-town relatives, etc., can shop. Product is paid by and shipped directly to the customer. Your organization will receive profit for anything ordered on your behalf, and the seller can receive credit towards prizes during your sale.

 

Do we have to sign a school fundraising contract?

Before we can ship you your school fundraising supplies you will need to sign a program fundraising agreement that obligates us to help you make your fundraiser a success.

 

 

Financial FAQ's

What percent of sales will my group receive?

The amount of profit an organization receives will depend on the product brochure and prize or incentive program selected for your school fundraiser. Profit typically begins at 40%

 

Do I have to pay for any school fundraising materials?

No. The Goodies Factory Fundraising will send you as much school fundraising material as you need at no charge.

 

Do I collect money at the time the order is made or upon delivery?

Pre-pay is when your sellers take fundraising orders and receive payment at the same time. These funds are then initially deposited in your account. Post-pay is when your customers take orders but don't collect money until after your school's fundraising delivery. Most organizations now find it easier to collect the money up front at the time the sale is made as opposed to waiting until the product is delivered to the customer. With post-pay your organization may have to wait for your sellers to collect all the money before paying you.

 

What do I do once all orders and money have been collected?

Your timeline page will tell you when you will need to mail off your school fundraising orders. In general, you will be asked to mail your orders one week after your fundraising stop date. This is to ensure that you have collected any late orders and money. You will need to make sure that you have a copy of each student's order form for your records before mailing the original order forms to us for processing.

 

When and how should I remit payment?

Payment is due prior to delivery of your fundraising merchandise. You will receive an invoice prior to your delivery. We require payment using a cashier's check, check from your organization or business account check for the amount due (shown at the very bottom of the invoice).  Make this check payable to: The Goodies Factory, Inc.

 

Do you require any money up front?

Generally payment is due at the time of your school fundraising delivery, depending on location.

 

 

Shipping FAQ's

When will I receive my school fundraising merchandise?

Delivery of school fundraising merchandise takes approximately 1-2 weeks after the payment is received.

 

What do I do when my merchandise arrives?

If your school fundraising merchandise arrives on one of our company trucks we will help you bring your seller's boxes inside your facility. On the other hand, if your order arrives via common carrier, check the shipment closely before signing the bill of lading. Make sure there are no damages boxes, the pallets are shrink wrapped, and that you have the correct number of pallets. If any problems are seen, notate those problems on the bill of lading before signing. Never blindly sign for any product without checking it first. If your fundraising order is arriving UPS ground, let your office staff know of the pending shipment and to notify you upon delivery. A signature is not required for UPS ground shipments.

 

How can I make merchandise distribution easier?

All of our school fundraising merchandise is pre-packed by individual seller thus making the distribution process easy. The outside of the sellers box will clearly indicate the sellers name as well as noting if there is more than one box for that individual. Sellers with large orders may need to call parents to come and pick them up. The Sponsor's Guide also has delivery notices for notifying parents in advance of the delivery. We recommend that the seller or parent sign for their order upon receipt. We also suggest that you have 3 to 4 volunteers to help with the distribution. You will also receive our School Fundraising Guidebook with your orders, which details the entire sale by seller, teacher/grade, etc.

 

Where Should Merchandise be Distributed?

Gymnasiums, cafeterias or other large centralized areas make excellent distribution locations for your school fundraising merchandise.

 

When Should Merchandise be Distributed?

Begin distribution of school fundraising orders the day of or the day after they arrive. Set a specific date and time for parents to pick up orders. Make sure notices are sent home with date and times of distribution. Arrange for temporary cold storage for any frozen orders that are not picked up on the day of delivery. Also, if your school district has a voicemail system that allows for automatic messages to be sent out to your parents, arrange to have the principal record a voicemail reminder. Make sure that you mention the day and time of the pickup. Some schools will even inform parents up front that if they don't pick up their orders by a specific day and time then their product will become the property of the school or organization.

 

What if product arrives damaged, missing or is not wanted?

The Goodies Factory Fundraising will happily replace any missing or damaged (non-frozen) school fundraising merchandise. Should an item not meet the expectations of a seller, we will immediately credit you the amount that was billed on your invoice. The Goodies Factory Fundraising has a 100% satisfaction guaranteed policy!

 

Does Merchandise Have to be Delivered to the School?

Home Delivery Fundraisers are convenient in that once you send in your orders you will not have to receive your merchandise at the school. With home delivery, we ship the seller's order directly to their home, work or other designated location. Any needed replacement items are handled directly between the parent(s) and our toll-free parent hotline department which is staffed with full-time bilingual customer service representatives. A 'Parent Hotline' instructions letter is also placed inside each seller's box so that they will know what to do if needed. Turn-a-round time from when we receive your orders to the time that your parents receive their merchandise is about 2 weeks. Please note: a frozen food fundraiser may not be used with the home delivery program.

 

 

Prizes FAQ's

Do you offer prize programs for those who sell?

The Goodies Factory Fundraising offers prize programs geared towards preschool, elementary, middle school and high school groups as well as outside organizations such as youth leagues. We can also assist you with a customized prize program.

 

How do your prize programs work?

The Goodies Factory Fundraising offers a wide selection of prize programs to help motivate your sellers. We stock elementary, middle and high school-aged prizes. Prizes that come from our warehouse are presorted inside each seller's box.

 

 

Merchandise FAQ's

Why is product fundraising effective?

Unlike other 'do-it-yourself' fundraising efforts, which tend to be much more labor-intensive, and often result in significantly less profit, with school brochure fundraising, The Goodies Factory Fundraising acts as your liaison between the product supplier and you. We are available to provide guidance and support and trouble-shoot any problems that might arise, reducing volunteer time and energy while maximizing sales. In addition, there is no upfront cost because we provide all of your fundraising supplies and promotional material at no charge. Brochure Fundraising works because results are fast and people like buying quality consumer-based products for a worthy cause. Each year, non-profit groups net approximately $2 billion through product fundraising.

 

What types of fundraising products do you offer?

The Goodies Factory Fundraising offers a wide assortment of products like frozen food, brochure sales, direct sale items, home delivery  and much more!!

 

Can I choose more than one brochure to sell with?

You can choose from several fundraising brochures. We will thus guide your organization to the best possible brochure choice to help maximize your profits. Most organizations will select one of our large shoppers and then have the option of adding one of our exclusive tag brochures like our Gourmet sandwich, cookie dough, or snack brochures.  In most cases selecting one large fundraising brochure will work best or perhaps two smaller brochures like our cookie dough and snacks brochure.

 

Can Cookie Dough be left un-refrigerated for a period of time?

Our Cookie Dough and frozen food brochure programs are shipped on a refrigerated carrier. The product will arrive frozen and should be distributed the same day the shipment is received. If the product is not picked up by the seller/parent at the end of the day, arrangements must be made to refrigerate the items. The Goodies Factory Fundraising is not responsible for product not stored properly.

 

 

 
 

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